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Account Deletion Request

Last Updated: 31.07.2026

You can ask us to delete your account and the data connected to it at any time. We handle every request manually, so the fastest way to reach us is by email.

Send your request to sm@aycom.kz Subject line: “Account Deletion Request” Send Deletion Request Copy Email Address
1

Send the Request

Write to us from the email address linked to your account, using “Account Deletion Request” as the subject line.

2

Verification

We may ask for a few additional details to confirm that the account really belongs to you. This protects your account from being deleted by someone else.

3

Deletion

Once verified, your account is deleted and you receive a confirmation email. Requests are normally completed within 30 days.

What to Include in Your Email

  • The name of the application.
  • Your in-app username, nickname or user ID.
  • The platform you play on (Android or iOS).
  • A short note stating that you want your account deleted.

What Gets Deleted

  • Your account and profile information.
  • In-app progress, scores, levels and achievements.
  • Leaderboard and ranking entries linked to your account.
  • Support messages that are no longer required.

What We May Keep

A limited amount of data may be retained where the law requires it – for example purchase and invoice records for tax and accounting purposes, or records needed to prevent fraud and abuse. Such data is stored securely, kept only for the required period and is not used to identify you inside the application.

Please Note

  • Account deletion is permanent and cannot be undone.
  • Purchases, in-app currency and progress cannot be restored or refunded afterwards.
  • Deleting the app from your device does not delete your account – you need to send a request.
  • Purchases made through Google Play or the App Store must be managed via the relevant store.
For anything else regarding your data, see our Privacy Policy or contact us at sm@aycom.kz.
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  • App Privacy Policy
  • Account Deletion
  • Terms & Conditions
  • Data Security

Contact

Almaty, KZ
  • sm@aycom.kz
  • +7 701 541 1573