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Privacy Policy

Last Updated: 31.07.2026

This Privacy Policy explains how Aycom (“we”, “us”) collects, uses and protects information when you use our mobile applications and related services (the “Service”). By downloading or using our applications, you agree to the practices described below.

1Information We Collect

  • Account information – such as a nickname, user ID or an email address if you create an account or sign in.
  • Device & technical data – device model, operating system, language, country, app version, crash logs and a device/advertising identifier.
  • Usage data – in-app progress, scores, achievements, session length and general interaction with app features.
  • Support data – the information you choose to send us when you contact us by email.

2How We Use Information

  • To operate the app, save your progress and provide the features you request.
  • To keep the Service secure and prevent fraud, cheating or abuse.
  • To measure performance, fix bugs and improve the user experience.
  • To display advertising and to process in-app purchases, where applicable.
  • To answer your questions and requests sent to our support address.

3Third-Party Services

We work with trusted third-party providers for analytics, crash reporting, advertising, cloud storage and payment processing. These providers may process limited data on our behalf and are only allowed to use it for the purpose we requested.

Payments made through Google Play or the App Store are handled entirely by the relevant store – we never receive or store your payment card details.

4Data Sharing

We do not sell your personal information. We share data only with the service providers described above, when required by applicable law or a lawful request from authorities, or in connection with a merger, acquisition or transfer of assets, in which case you will be informed beforehand.

5Data Retention

We keep your information only for as long as it is needed to provide the Service or as required by law. When data is no longer necessary, it is deleted or anonymised. If you request the deletion of your account, the related data is removed as described in our account deletion procedure.

6Security

We use reasonable technical and organisational measures, including encrypted connections and restricted access, to protect your information. However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

7Children’s Privacy

We do not knowingly collect personal information from children without the consent of a parent or legal guardian. If you believe a child has provided us with personal data, please contact us and we will delete it.

8Your Rights

You may request access to, correction of, or deletion of your personal data at any time. You can also withdraw consent for optional data processing, such as personalised advertising, through your device settings.

9Account & Data Deletion

You can ask us to delete your account and the associated data at any time. Send an email to sm@aycom.kz with the subject line “Account Deletion Request”, including the app name and your in-app nickname or user ID. Your request will be reviewed and processed within a reasonable period after we verify it.

Full details of the procedure are available on our Account Deletion page.

10Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a new “Last Updated” date. We recommend that you review this page periodically.

Questions about this policy? Write to us at sm@aycom.kz
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Legal

  • App Privacy Policy
  • Account Deletion
  • Terms & Conditions
  • Data Security

Contact

Almaty, KZ
  • sm@aycom.kz
  • +7 701 541 1573